2027

By  Lily Gordon According to Inc., the top five industries that artificial intelligence will disrupt by 2027 are healthcare, marketing, lifestyle, transportation and finance. Those are all fields that employ a large number of public relations practitioners and, in turn, will need those PR professionals to understand how to communicate new AI-focused stories.  So, how can communicators begin to wrap their minds around AI? How can we begin to look at organizational stories with an AI lens? And then maybe from a basic level, what about AI actually matters in the bigger picture? 

By Lily Gordon Within this blog, I've written in-depth about the various ways artificial intelligence will shape the public relations  industry. One major theme that I haven't discussed yet is AI's own PR problem in the mainstream media. Aside from fairly tech-oriented groups, AI still has a layer of mystery and unknown to it. People can't help but think of The Terminator or  Westworld  and the scary implications of hypersmart, human-like technology. How can the AI field address this major image issue?  Skynet in the movie The Terminator is one example of   humans' wariness and fear towards AI. // Photo credit Flickr CC Address automation internally  People think with their pocketbooks. It's true with politics and it's true in the broader world. Once someone hears they'll lose their job to a machine, it's tough for them to feel positively about the machine. There's been a lot of noise in mainstream media, be it on the nightly news o

By Lily Gordon A little over a year ago, a team of Microsoft researchers released a project they'd been fine-tuning called Tay AI. It was a millennial-inspired, AI-powered chatbot. Microsoft hoped Tay could give the company a hip, new voice while entertaining its online audience. That's exactly what Tay did until things went south...  Tay AI's profile picture // Photo (WP:NFCC#4), Fair use

By Lily Gordon A few years ago, NPR held a contest between one of its top reporters and a computer program that generates news stories . Both contestants were tasked with writing a short radio piece on Denny's latest earnings report. The computer completed the story in two minutes. The reporter took seven minutes. Both stories were grammatically correct, featured the right information and were ready to be aired. The key difference? The version generated by a human reporter had style. It had subtle Denny's references. You could sense a playful nudge or two tucked into what was otherwise a standard finance story. Photo Joits via Flickr 2009